Billing & Refund Terms

1. Plans and pricing

Current plans, included features and prices are listed on our pricing page. Prices are in GBP and exclude VAT unless stated. We may change pricing at any time; existing subscriptions continue at the agreed price until the next renewal, at which point the new price applies (we'll notify you in advance).

2. Billing cycle

Paid plans are billed in advance on a monthly or annual cycle, depending on what you choose at checkout. Your subscription renews automatically at the end of each cycle until you cancel. All payments are processed by Stripe - we never store your full card details.

3. Free trials

Where a free trial is offered, you will not be charged during the trial period. If you do not cancel before the trial ends, the subscription will start and the first payment will be taken automatically. We'll send a reminder before the trial ends.

4. Failed payments

If a payment fails we will retry over several days and notify you. If the issue is not resolved, we may suspend or downgrade your account until payment is made.

5. Cancellation

You can cancel any time from your account settings. Cancellation takes effect at the end of the current billing period - you keep access until then. We do not pro-rate or refund partial periods after cancellation, except as set out below.

6. Refunds

• 14-day cooling-off (new subscriptions only): if you are a consumer in the UK and have not actively used the Service, you may request a full refund within 14 days of your first payment. By using the Service during this period you agree we may begin providing it immediately and you waive the right to cancel once the service has been fully provided.
• Annual plans: outside the cooling-off period, annual plans are non-refundable. We may, at our discretion, offer a pro-rata refund in exceptional circumstances (e.g. extended outage).
• Monthly plans: non-refundable once charged; cancel before the next renewal date to avoid being billed again.
• Duplicate or incorrect charges: we will refund any charge made in error.

To request a refund, contact us with your account email and the relevant invoice. Approved refunds are returned to the original payment method within 5–10 business days.

7. Taxes

You are responsible for any VAT, sales tax or duty applicable in your jurisdiction. Where we are required to collect VAT we will add it to your invoice.

8. Chargebacks

If you have a billing concern, please contact us first - most issues can be resolved within a day. Initiating a chargeback without contacting us may result in your account being suspended.

9. Account on cancellation

After cancellation your data remains available for export for 30 days, then is scheduled for deletion in line with our Privacy Policy.